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Medray Imaging - Vancouver MRI Clinic
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Important Patient Information

MedRay prides itself as a customer service driven organization. And, we are here to serve the public and their Medical Imaging needs. As such, we adhere to a strict code of conduct and best practices for health care. Please review the following elements prior to arriving at MedRay.


No Show and Late Arrivals:

Due to the high demand for MedRay's services, you may be billed $50 for appointments cancelled with less than 24 hours' notice.

MedRay follows the ACR/CAR guidelines for appointment duration. Please plan to arrive a minimum 15 minutes before your scheduled appointment time to account for check in processes.


Partners and Family Members for Obstetric Ultrasound Exams:

During the medically necessary portion of the exam (i.e. while the Sonographer takes measurements and records key images indicating the health of the mother and baby), other family members will be asked to sit in the waiting area until we get to the 'Show and Tell' - the final 5 to 10 minutes of the visit introducing everyone to the baby.



Please make childcare arrangements for your children. Children are only allowed in ultrasound procedure rooms with an attending adult during the 'Show and Tell' / non-medically necessary portion of the visit.


Revealing Gender:

MedRay will only reveal the gender of the fetus after 20 weeks gestation. Gender accuracy cannot be guaranteed.


Release of Information:

MedRay will release information to the patient only after adequate time for your referring physician to review the report. Please note that a charge may apply for this service.